Frequently Asked Questions

Health & Safety Measures

As we navigate the current health crisis together, we continue to prioritize the safety and well-being of our team members, their families and our customers. As always, we are here to help and support you in sending smiles and expressing yourselves in these unprecedented times.

Health & Safety Measures

Across our 1-800-FLOWERS.COM, Inc. family of brands, gifts are delivered by one of our reputable carriers including FedEx, UPS and United States Postal Service, or by a local florist or shop.

  • As a measure of social distancing and to minimize any potential risk of -exposure for both our carriers and our customers, no contact is necessary for deliveries.

  • The World Health Organization has provided guidance that the risk of COVID-19 infection from a package that has moved, travelled, or been exposed to different conditions and temperatures is low.

  • We are working closely with our carriers to responsibly manage this evolving situation. You can find detailed information about the steps each of our reputable carriers are taking during this time on the below sites:

  • We have provided our network of local florists with the following delivery protocol guidelines:

    • Leaving an arrangement unattended (e.g. on the porch) will be an acceptable form of delivery, with the exception of food items.

    • All employees should practice responsible sanitation and hand-washing

    • Delivery vehicles should be properly ventilated throughout the day and in clean condition

    • Announce arrival by ringing bell or knocking on the door, but practice touchless delivery

  • Deliveries to non-residential addresses, like hospitals and schools, may be impacted by health and safety restrictions due to the evolving pandemic. We are monitoring this closely and will be in touch with you if we cannot deliver your gift to this address.

Food & Floral Handling

  • Please be assured that the 1-800-FLOWERS.COM, Inc. family of brands has robust hygiene, food handling and storage practices for our products that are intended to maintain their integrity and ensure their safe use. In light of COVID-19, not only are we following those robust practices, they are now receiving an even greater focus. Currently, both the FDA and CDC consider the risk of transmission through food to be very low. In fact, the FDA has stated that they are not aware of any reports of transmission of COVID-19 through food, and the CDC has said that there is no evidence of food supporting transmission of COVID-19.

  • We are in frequent communication with all of our suppliers to confirm they are working in accordance with the federal, state and local food safety laws, as well as recent guidance and precautions issued by the CDC. As a company, we take food safety very seriously and continually monitor to ensure all of our facilities are practicing Good Manufacturing Practices (GMP's) as defined by the FDA which include, but are not limited to, sanitizing, hand washing/drying, wearing gloves and hair restraints.

  • Our floral fulfillment locations follow Good Manufacturing Practices (GMPs) as defined by the FDA. These GMPs include, but are not limited to, social distancing, sanitizing, hand washing/drying, wearing gloves, restrictions against eating or drinking at work stations, instructions to employees that employees should not come to work if they are sick or not feeling well, or employees being sent home if they become ill while working.

  • We continue to monitor the situation closely and hope that you will find this information useful and reassuring. We encourage you to continue to seek out credible sources, such as the CDC, regarding this topic. The CDC web site is located at www.cdc.gov

What is the policy for late/non-delivery?

Late Delivery/Non-Delivery: Our local florists and logistics team work diligently to make sure that your special gift arrives on time, within our normal delivery hours of 9AM to 8PM in the recipient's time zone. During our busy holiday periods like Christmas, Valentine's and Mother's Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue.

Who Should I Contact for Late/Non-delivery Issues?

Contact us and report an issue here to complete the form with your order-related question(s).

What is the policy for damaged items/refunds/redeliveries and exchanges?

All of our flowers & gifts are backed by our 100% Smile Guarantee, which we're proud to stand behind.
If you're not satisfied with your purchase, for any reason at all, we'll make it right.

Who Should I Contact for Damaged Items or to Make a Refund, Redelivery or Exchange?

Help Center to complete the form with your order-related question(s).

How do I use a Promotion Code?

To use a promotion code, make sure you have the code ready as you proceed through checkout. On the Billing Page, enter the code carefully into the box that says Promotion Code.

If you're redeeming an offer that requires you to enter both a promotion code and a membership number, enter the promotion code in the box that says Promotion Code and your membership number in the box that says Program ID.

Please note: Certain items are not eligible for promotion codes. These will be marked clearly with the message: "Promotion Codes are not valid for use on this product".

When will my credit card be charged?

We'll attempt to secure authorization on your credit card at the point of purchase online. If there's a problem securing this authorization, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

Which credit cards or payment types are accepted?

We accept the following credit card payment options: American Express®, Discover®, MasterCard®, Visa®

We also accept the following express checkout payment methods:AMEX Express Checkout, Chase Pay, Masterpass PayPay, Visa® Checkout | Apple Pay and Android Pay are accepted on our mobile app only

Will I be charged sales tax?

Local and State sales tax will be collected if your recipient's mailing address is in Arizona, California, Colorado, Florida, Illinois, Massachusetts, Nevada, New Jersey, New Mexico, New York, Ohio, Oklahoma, Tennessee, Texas or Virginia.

Is it safe to use my credit card or debit card online?

Yes! The safety of your personal information is extremely important to us. We encrypt your information using SSL (secure socket layer) technology to protect your personal data and credit card information from unauthorized access. When your browser is in secure mode, you'll notice a key or lock icon at the bottom of your browser window. Please note: If you pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you after you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided. You can review all of this important information in our Security & Privacy Policies